Introduction

Emplifi is a unified customer experience platform that helps brands deliver exceptional experiences across all customer touchpoints. By combining social media marketing, customer care, and marketing analytics in one platform, it enables organizations to create seamless, personalized customer journeys.

Key Features

Social Media Command Center

• Unified content calendar
• Cross-platform publishing
• Real-time monitoring
• Community management
• Crisis alerts
• Performance analytics

Customer Care Hub

• Unified inbox
• AI-powered routing
• Automated responses
• Video chat support
• Customer history
• SLA management

Marketing & Commerce Cloud

• Campaign management
• Product catalogs
• Shopping experiences
• Conversion tracking
• Revenue attribution
• ROI analytics

Use Cases

Enterprise Brands

• Omnichannel presence
• Brand consistency
• Customer service
• Marketing automation

Retail & E-commerce

• Social commerce
• Customer support
• Product marketing
• Shopping experiences

Service Providers

• Customer